Support
DepositKeeper support
Start with the relevant checklist below. If the issue remains, send the app version, device model, and the exact step where it occurred.
Choose what you need help with
Camera, imports, and retakes
Use this when the camera does not open, an imported image is missing, or a retake does not appear.
- Confirm camera or photo-library permission in iOS Settings.
- Open the exact photo slot and check the full review screen.
- Check available device storage before another capture.
Damage pins and condition notes
Use this when a pin cannot be placed, a note belongs to the wrong photo, or saved details need correction.
- Open the intended photo before choosing Mark damage.
- Place at least one pin before saving the note.
- Return to the photo review to edit or remove the saved note.
PDF preview, export, and sharing
Use this when the packet is empty, a room is missing, or the share sheet does not appear.
- Confirm the record contains at least one real, non-sample photo.
- Review room names, photos, notes, and record details before export.
- Check that the selected share destination is available on the device.
Purchase and restore access
Use this when a plan was purchased but paid rooms or exports remain locked.
- Confirm the device is signed into the App Store account used for purchase.
- Open the purchase screen and choose Restore purchases.
- Allow the store sheet to finish before closing the app.
Local records, deletion, and privacy
Use this before changing phones, deleting the app, or sending a privacy question.
- Export every record you need before deleting app data.
- Save an independent copy outside the app.
- Do not email sensitive evidence unless support requests a safe transfer method.
